Terms and Conditions

KOMA (koma.click) — DJ World trading as Koma.click, ABN 46 988 358 182 — Last updated: 2 Jan 2026

These Terms govern your use of our services, including AI chatbots, voice agents, AI-powered quoting and ordering systems, lead generation, and related software ("Services"). By signing a Service Agreement, completing a checkout that references these Terms, or engaging our Services, you agree to be bound by them.

1. Services

We provide custom software and SaaS services including AI chatbot design, build, training and deployment; voice agent systems; AI quoting and ordering systems; dashboards and analytics; lead research and verification; marketing plans; and ongoing hosting, maintenance and support. The specific scope for your engagement is set out in your Service Agreement, proposal, or checkout summary.

2. Build and delivery process

Payment of the setup fee reserves your build slot and commences the engagement.
Work begins on receipt of the setup fee and all required information from you (menus, pricing data, branding assets, access credentials, and content).
Systems are built and demonstrated on a test environment for your review.
The system goes live on your written approval (email is sufficient).
Delivery timelines run from receipt of the setup fee and all required information. Delays caused by the Client extend all timelines and do not entitle the Client to refunds, discounts, or extensions of any free period.

3. Client responsibilities

Provide all required content, data, branding assets, and information promptly.
Respond to requests for feedback and approvals within 48 hours.
Attend scheduled project meetings or calls.
Comply with applicable law, including the Australian Privacy Principles and the Spam Act 2003 (Cth), keep credentials confidential, and notify us promptly of any security breach.

4. Revisions and scope

Setup includes a maximum of two (2) rounds of revisions after initial delivery on the test environment. A round of revisions is one consolidated written list of changes submitted at one time.
Changes beyond the included rounds, new features, significant alterations, or repeated changes of mind are out of scope and are quoted and charged separately at $150 AUD per hour (excluding GST). Out-of-scope work begins only after written approval and payment.

5. Fees and payment

All prices are in AUD and exclude GST unless stated otherwise.
Payments are accepted by card (processed by Stripe), bank transfer, or as otherwise agreed in writing.
Setup fees are non-refundable from the moment of payment. Payment reserves your build slot and allocates our time and resources; that consideration is provided immediately.
Monthly fees are billed in advance on the billing date established at checkout or in your Service Agreement, and recur monthly from that date. Any free or trial period is stated at checkout; billing begins automatically when it ends.
Continued use of the Services constitutes acceptance of charges.

6. Minimum terms and early exit

AI chatbot, voice agent, and quoting systems: minimum 12-month commitment, non-cancellable during the initial term. After the initial term: month-to-month with 30 days written notice.
Lead research and verification: minimum 3-month commitment, non-cancellable during the initial term. After the initial term: month-to-month with 30 days written notice.
Acceleration: if the Client cancels, repudiates, or materially breaches this agreement during a minimum term, all remaining fees for that term become immediately due and payable as a single invoice.
Suspension of access for non-payment does not pause or reduce billing. Fees continue to accrue during any suspension.

7. Non-refundable policy

All payments are non-refundable to the maximum extent permitted by law. This includes setup and development fees, monthly fees, lead and data fees, out-of-scope work, fees paid in advance, and fees for minimum-term periods even if Services are not fully used. No refunds are issued for cancellation, under-utilisation, scope changes, client-caused delays, third-party outages, force majeure, or dissatisfaction with business outcomes. If the Client cancels after work has started, all payments made are retained as compensation for time and resources already allocated.

8. Termination

By you: only after the minimum term, with 30 days written notice by email. A final invoice is issued for Services through the termination date.
By us: immediately if any invoice is 14+ days overdue, if you breach these Terms or the law, engage in excessive scope changes, behave unreasonably toward us or our staff, or if continuing would expose us to legal liability. We may otherwise terminate with 30 days notice; if we terminate without cause during your minimum term, we will refund the unused portion of that month pro-rata.
On termination: access to all Systems is revoked, outstanding fees (including accelerated minimum-term fees) remain payable, you retain the data we have delivered to you, and we are not obliged to retain your data beyond 30 days.

9. Intellectual property and licence

Yours: your business data, lead lists we deliver, customer conversation and order records, and content you supply. You may use this data for any lawful purpose, including after termination.

Ours: KOMA retains ownership of the underlying code, AI technology, prompts, algorithms, architecture, dashboard platform, infrastructure, processes and documentation at all times, including after any payment.

Your licence: while your subscription is active and paid, you have a non-exclusive, non-transferable licence to use the Systems for your internal business purposes. The licence ends when the Service Term ends or payment stops. You may not resell, sublicense, copy, transfer, reverse engineer, or create derivative works from the Systems. We may showcase the project in our portfolio with your permission.

10. Warranty

We warrant that the system will perform as demonstrated on the test environment at go-live. Defects within the original scope reported within 7 days of go-live are fixed at no cost. New features or changes requested after go-live are charged at $150 AUD per hour.

11. Service levels

We target 99% monthly uptime, excluding scheduled maintenance and third-party outages, and provide monitoring, basic maintenance, and email support within 24 business hours. We do not guarantee conversion rates, revenue, lead responsiveness, or business outcomes — we provide the tools; your execution drives results.

12. Third-party services

Our Services depend on third-party platforms (hosting, telephony, AI models, payment processing). We are not liable for their outages, API changes, fee changes, or data loss they cause. You are responsible for complying with their terms.

13. Data and privacy

We process data as a service provider under your instructions and do not sell customer data. We may use anonymised data to improve our Services. Our Privacy Policy is at koma.click/privacy.html. Data may be deleted 30 days after termination.

14. Limitation of liability

To the maximum extent permitted by law, our total liability under this agreement shall not exceed the total fees paid by the Client in the 30 days preceding the claim. We are not liable for indirect or consequential damages, loss of profit, loss of revenue, or business interruption. You indemnify us against claims arising from your use of the Services or your breach of these Terms or the law. Services are provided "as is". Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law.

15. Confidentiality

Both parties will keep each other's proprietary and sensitive information confidential. This excludes information that is public, disclosed by you to third parties, or independently developed.

16. Changes

We may modify Services with reasonable notice. We may update these Terms; material changes will be notified at least 14 days in advance, and continued use constitutes acceptance.

17. Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia. Before legal action, both parties agree to attempt good-faith resolution: written notice of the dispute, discussion within 14 days, and an attempt to reach agreement. Failing that, the courts of New South Wales have exclusive jurisdiction.

18. General

These Terms plus your Service Agreement, proposal, or checkout summary form the entire agreement. If any provision is unenforceable the rest stand. Failure to enforce a term is not a waiver. You may not assign these Terms without our written consent.

Contact

Email: sales@koma.click · Phone: 0421 149 012 · Response within 24 business hours

By engaging our Services you acknowledge that you have read, understood, and agree to these Terms and Conditions.