Privacy Policy

KOMA (koma.click) — Last updated: 2 Jan 2026

KOMA ("we", "us") provides AI chatbot, automation and software services to businesses in Australia. This policy explains what information we collect, how we use it, and your rights. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles.

1. Information we collect

• Client information: business name, contact name, email, phone number, billing details.
• End-user information: when customers interact with a KOMA-powered chatbot or ordering system, we collect the details they provide — such as name, email, phone number, delivery address and order details.
• Usage data: chat transcripts, order history, and analytics used to operate and improve the service.

2. How we use it

• To deliver the services — processing orders, enquiries and bookings on behalf of our clients.
• To bill our clients and provide support.
• To improve service performance and reliability.

We do not sell personal information to anyone.

3. Payments

Payments are processed by Stripe. We never see or store full card numbers. Stripe's handling of payment data is covered by its own privacy policy at stripe.com/privacy.

4. Storage and security

Data is stored on secure cloud infrastructure with encryption in transit and at rest. Access is limited to what is needed to operate the service.

5. Sharing

Chat and order data collected through a client's chatbot is shared with that client — it is their customer data. We also use trusted service providers (hosting, email delivery, payment processing) strictly to run the service. We disclose information if required by law.

6. Data retention

We keep data for as long as needed to provide the service and meet legal obligations, then delete or de-identify it.

7. Your rights

You can request access to, correction of, or deletion of your personal information by emailing us. We will respond within a reasonable time.

8. Cookies and analytics

Our websites and chat widgets may use cookies and basic analytics to keep the service working and understand usage. No advertising trackers are used.

9. Changes

We may update this policy from time to time. The latest version will always be at koma.click/privacy.html.

10. Contact

Questions or requests: sales@koma.click